Privacy Policy

Privacy Policy

Pure Wave Water

Effective Date: May 1st 2026

Pure Wave Water (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, and communications.

By using our services, you consent to the practices described in this policy.

  1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Phone number
  • Email address
  • Billing and service address
  • Payment information

Service & Technical Information

  • Water test results and service history
  • Equipment installed and maintenance records
  • Appointment details and service notes

Website & Usage Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our website
  • Cookies and tracking technologies
  1. How We Use Your Information

We use your information to:

  • Provide and manage our products and services
  • Process payments and send invoices
  • Schedule appointments and communicate with you
  • Respond to inquiries and provide customer support
  • Improve our website, services, and customer experience
  • Send promotional offers, updates, or service reminders (you may opt out at any time)
  1. Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • With service providers (e.g., payment processors, delivery partners) to complete transactions
  • With manufacturers for warranty or product support purposes
  • When required by law or to comply with legal obligations
  • To protect our rights, property, or safety

All third parties are required to maintain the confidentiality of your information.

  1. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Remember user preferences

You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

  1. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

  1. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, or regulatory requirements
  • Maintain service and warranty records
  1. Your Rights

Depending on applicable laws in Ontario and Canada, you may have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Withdraw consent for certain uses
  • Request deletion of your personal data (subject to legal obligations)

To exercise these rights, please contact us using the information below.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services indicates acceptance of the updated policy.

  1. Contact Information

Pure Wave Water
333 Mountainview Road South, Georgetown ON
905-702-2700
waterstoregeorgetown@gmail.com
www.purewavewater.ca

By using our services or website, you acknowledge that you have read and understood this Privacy Policy.

 

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